Elite Havens Concierge

Concierge Experience

Niseko is famed as a world-class ski destination on the back of its powder snow, all-ability terrain and outstanding facilities. But few know that come summer, the Hokkaido countryside blooms into an unbelievable holiday destination with gorgeous landscapes, a relaxed atmosphere and gourmet food.

Leave your worries behind and let Elite Havens Concierge do the leg work for you. Our highly-qualified team has all the information you may need including the best bars and restaurants around the area and will be happy to make a dinner reservation for you.  They can also arrange ski lift passes and rental equipment. Your first time skiing? We’ve got you covered. Ski or snow boarding lessons can be arranged in a group or with a private instructor so you can brush up your skills before you hit the slopes. Concierge services also include grocery shopping, airport transfers and free shuttle van services in winter within Hirafu village.

After a long day on the slopes, you may not want to toil in the kitchen. Enjoy in-house private dining by Niseko Gourmet and sample some of Hokkaido’s famed produce and seafood. A traditional sushi bar can be set up within the privacy of your chalet or a sukiyaki dinner cooked fresh in front of you, best enjoyed with the family gathered around, sharing tales of the day’s adventures. Gourmet food can also be delivered to the chalet for you to enjoy at your convenience. From a typical Japanese breakfast to a five-course Japanese dinner and two-course dinners for children, there is no dull meal when you dine with Niseko Gourmet.

Birchwood - Sushi
Birchwood - Sushi

Guest Reviews

  • January 21st, 2020 - January 31st, 2020

    One of the best Airbnbs we have stayed at. The house is beautiful, spacious, clean and modern. Easy checkin/entry, the house was professionally cleaned every other day, the kitchen was stocked with almost everything you needed and the Elite Havens management team was super responsive, plus we loved that they provided a complimentary shuttle to and from town. The house was perfectly located for us as we snowboarded/skied at Niseko and Rusutsu. It’s also just a 5 minute drive to the center of Hirafu, so extremely convenient and great if you do want to stay in a more peaceful environment, yet close to the center. This place was perfect.

    Diana & Tom, United States
  • January 12th, 2020 - January 18th, 2020

    Thank you so much for sending us here as well as arranging the logistics Rochil. Very helpful!! @Elite Havens Niseko @Rochi! We had an amazing stay at Andrew’s house. Much better than we expected in the following aspects: 1. Elite Haven's Rochil helped us with pre-arrival logistics and helped us book all tickets, rentals as well as commute tickets. Super responsive 2. Shuttle between Birchwood and resorts - this is so much more convenient than renting your own car and driving yourself for a 6-person group. They always arrive on time and pick us up at most of the spots between 8am-6pm. They even had exceptions for us post 6pm when we had trouble booking taxis. Very sweet and friendly ground team. 3. The house is super NEW with good quality facilities. It was really stylish as well as AMAZING view!!! They have almost everything from dish washer, coffee machine, laundry etc 4. House keeping everyday - this is the first airbnb place I have ever stayed that offers house keeping everyday which makes the place clean and tidy. In all, we had a good stay and will definitely recommend others to stay here. It made my first Niseko trip wonderful.

    Jo F, Hong Kong
  • December 14th, 2019 - December 17th, 2019

    Great house with Amazing french windows in the living room and the dining room - facing the outside view. It also has the coziest kitchen. It's surrounded by wood and snow - which contribute to a beautiful snowy landscape. The most important thing is everyone in Elite Havens is quite cheerful and charming. We had a memorable time in Birchwood.

    Carrie Z, China
  • November 2nd, 2019 - November 3rd, 2019

    It is our greatest pleasure to be the first guest. The house is so lovely with a great view - both mountains and forest view (though no leaves). We spent great nights in living room - the floor is warm and Apple TV brought us fun and enjoyment. All the facilities are new and high quality. Enjoyed everything in the house - Andrew's welcome also appreciated. Shall visit again.

    Joy Y, Taiwan
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